Front page | Price list | TUT students and clients | How and where to pay for the service? | FAQ

Frequently asked questions

I do not have an ID-card, but I wish to print. Which magnetic card can I use?
Register a print account for yourself at the Copy Centre with the aid of the personnel. For this you will need to have a suitable magnetic card, for example ISIC-card, bank card, almost any credit card etc. You will find additional information here. NB. You can print at print location and from public computers only if you use Estonian ID-card!

What happens if I have lost the ID-card?
You will certainly need to close the ID-card at once and disassociate it with the printing account to avoid misuse of the account. You can disassociate the ID-card at the service centres or by informing Overall by .

I received a new ID-card but it does not work with the printer even though I could use the service with the old card - what to do?
There are two ways to associate the new card with your personal printing account:

perform a new e-payment and your printing account will be renewed automatically
you may renew the account at the Copy Centre (or at the Raja 15 - 214) with the aid of the personnel. Look here for more information (section "Cash").

I have an ID-card, but I do not wish to use it for some reason.
If you have a valid ID-card then it will be automatically associated with your printing account on buying an ID-ticket. It is additionally possible to associate some other suitable magnetic card (for example: ISIC) with the account in addition to the ID-card at the Copy Centre (additionally at the Raja 15 - 214). After this either of the cards can be used. But you can't print from public computers if you using magnetic card!

I entered the card in the reader but nothing happens - what to do?
There may be different reasons. The main reasons are:

the previous reading has locked the machine – there is a 10-second pause after locking when the machine will not receive a card! Try again.
check whether you have enough money on your printing account – from a computer or at the Copy Centre (additionally at the Information Centre and Raja 15 - 214) or using special webpage, you find link on screen of public computers
your magnetic card is damaged or your ID-card is broken
if a red light is flashing on the ID-card reader, then the card is not placed correctly - check the guide at the machine

How can I view my printing account credit?
There are four possibilities:
1. Please look at www.pilveprint.ee.
2. By logging in to an TUT network computer with your user account and by double-clicking on the icon in the lower menu bar (Raja 15).

3. If you have added an e-mail address then you will receive a message on your e-mail address with your account credit on buying a new ID-ticket.
4. You can ask the account credit from the personnel – Information Centre, Copy Centre, Raja 15 - 214.
5. The account credit will always be displayed (if you have less then 1,6 € on account) if you print at the printing location at CopyCenter or at Library.
6. You can check your account status via special web link http://overall.ttu.ee/pwclient/kontoseis.asp.
7. On the printer screen you can see how many pages are left.: On this example are 10 page left (/Loenduri jääk: 000010).

Please send questions and suggestions by or call 630 0507 during working hours.