Overall Estonia - Technical Service


Foreword from President of Overall, Andres Haamer History of Overall - Chronology History of Overall The Development of the Business Environment in Estonia Overall after Fifteen Years Sales Resellers and Dealers Business Solutions Technical Service Other Aspects of Overall Activities	Overall was originally conceived of as a service company. We started with servicing Canon analogue copiers, faxes, printers and typewriters. Through the excellence of our technical service we won our customers’ favour and as a result the Canon brand soon gained the leading position in the Estonian market. Overall has the largest office equipment service network in Estonia. It is the backbone of our business and offers our customers the assurance that the best performance of their devices is guaranteed through fast and professional on-site maintenance. The number of service staff has grown proportionally to the number of devices in operation. We currently service about 3,000 Canon copiers and multifunctional devices across Estonia. Overall was the first company in Estonia to offer click-charge based full service maintenance contracts. Today our click-charge contracts have become the market norm and the customers’ preferred method of service. Page: 1 2

Foreword from President of Overall, Andres Haamer History of Overall - Chronology History of Overall The Development of the Business Environment in Estonia Overall after Fifteen Years Sales Resellers and Dealers Business Solutions Technical Service Other Aspects of Overall Activities

Overall was originally conceived of as a service company. We started with servicing Canon analogue copiers, faxes, printers and typewriters. Through the excellence of our technical service we won our customers’ favour and as a result the Canon brand soon gained the leading position in the Estonian market.

Overall has the largest office equipment service network in Estonia. It is the backbone of our business and offers our customers the assurance that the best performance of their devices is guaranteed through fast and professional on-site maintenance.

The number of service staff has grown proportionally to the number of devices in operation. We currently service about 3,000 Canon copiers and multifunctional devices across Estonia.

Overall was the first company in Estonia to offer click-charge based full service maintenance contracts. Today our click-charge contracts have become the market norm and the customers’ preferred method of service.

Page: 1 2