Overall Estonia - Technical Service


Foreword from President of Overall, Andres Haamer History of Overall - Chronology History of Overall The Development of the Business Environment in Estonia Overall after Fifteen Years Sales Resellers and Dealers Business Solutions Technical Service Other Aspects of Overall Activities	Overall offers country-wide service to all Canon products, and also a full nation-wide guarantee and service for Hewlett Packard. The largest service centre is in Tallinn with regional service centres at all of our branches. To maintain their skills, our service engineers receive regular product training from Canon and HP. Technical service plays a major role in ensuring customer satisfaction. To continuously improve our service level we conduct regular customer surveys and use these results to provide a constant learning loop. Our engineers’ professionalism, efficient logistics and fast call fulfilment ensure quality and quick service. Constantly improving our organisation and broadening our engineers’ skill sets will ensure that our team will continue to exceed the high standards set by our customers. Page: 1 2

Foreword from President of Overall, Andres Haamer History of Overall - Chronology History of Overall The Development of the Business Environment in Estonia Overall after Fifteen Years Sales Resellers and Dealers Business Solutions Technical Service Other Aspects of Overall Activities

Overall offers country-wide service to all Canon products, and also a full nation-wide guarantee and service for Hewlett Packard. The largest service centre is in Tallinn with regional service centres at all of our branches. To maintain their skills, our service engineers receive regular product training from Canon and HP.

Technical service plays a major role in ensuring customer satisfaction. To continuously improve our service level we conduct regular customer surveys and use these results to provide a constant learning loop.

Our engineers’ professionalism, efficient logistics and fast call fulfilment ensure quality and quick service. Constantly improving our organisation and broadening our engineers’ skill sets will ensure that our team will continue to exceed the high standards set by our customers.

Page: 1 2